Our consultants have developed, tried and true best practices for customer success after a new implementation.
Below are some of the key areas we will focus on with your organization for ongoing training and process improvements to ensure your organization has a successful implementation.
Education and Training
- Implementation, administration and end user training
- Self-paced, on demand training courses
- Live web-based training
- Customer self-service for case logging, RFE submission & voting
- Online knowledge base
- Phone, live chat options
- Standard and Premium Levels
- Proactive account management
- New product introductions
- Post implementation Health Checks
- Case management reviews with Customer Support
- Custom training
Please contact us today to learn more about our Ongoing Training & Process Improvement services.