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Our consultants have developed, tried and true best practices for customer success after a new implementation.

Below are some of the key areas we will focus on with your organization for ongoing training and process improvements to ensure your organization has a successful implementation.

Education and Training

  • Implementation, administration and end user training
  • Self-paced, on demand training courses
  • Live web-based training

Customer Support

  • Customer self-service for case logging, RFE submission & voting
  • Online knowledge base
  • Phone, live chat options
  • Standard and Premium Levels

Customer Success

  • Proactive account management
  • New product introductions
  • Post implementation Health Checks
  • Case management reviews with Customer Support
  • Custom training
  • Consulting


Please contact us today to learn more about our Ongoing Training & Process Improvement services.

Litigation Support Services

Advisors | Auditors | Consultants | CPAs – BlumShapiro is one of the premier consulting firms in New England and a Top 100 CPA Firm in the U.S. Our professionals serve companies in Boston (MA), Hartford (CT), Cranston (RI), Shelton (CT) and Quincy (MA) with technology consulting, business valuations, litigation support, project management, process & controls and bankruptcy consulting services. We are a Intacct Partner offering accounting software including Cloud ERP solutions. Learn more about our City of the Future offerings.